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Shopping on Architectural-Images.com
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If you prefer not to use your credit card
to order online, we'll be happy to take your order by phone. Simply give us a
call toll-free at 1-877-677-DAHL (3245). We are open Monday through Friday 8:30
AM to 6:00 PM Central Standard time.
NOTE: If you are using Microsoft Explorer 3.02 for Windows, your shopping transaction may not be secure. You may place your order by calling 1-877-677-DAHL (3245).
Shipping and Handling
Famed artwork is shipped in protective containers via Federal Express. Unframed artwork will be shipped in protective tubes.
Shipping and handling charges are listed with the price of the artwork, if shipped Federal Express within the contiguous United States and Canada. If you desire faster shipment, prefer an alternate carrier, or live outside the contiguous United States or Canada, there will be additional Shipping and Handling costs, which can be verified by contacting us at 1-877-677-DAHL (3245). If you have any questions or concerns about S/H costs, please contact us. Please have the item number handy when you call.
Please allow 3-4 weeks from the placement of your order for delivery.
Tracking Your Purchase
You will be able to track any purchase that was shipped via Federal Express. Architectural-Images.com will provide you with a number for tracking purposes via e-mail confirmation. Use that number to track your Federal Express package at http://www.fedex.com/us/tracking/. If you need assistance, please call us.
When to Expect to Receive Your Artwork
Once we receive your order, Architectural-Images.com will re-confirm the shipping and delivery via e-mail along with your order summary. In most cases, you will receive your artwork in 3-4 weeks. If there is a delay for any reason, you will be notified and informed of the expected delivery time.
Purchases From Outside the U.S.
We are more than happy to take purchases from outside the U.S. and Canada; there are, however, no returns on these purchases. If you are making a purchase as described above, please complete the shopping process in full and someone from our sales staff will contact you via e-mail about any additional shipping charges. If you have questions or concerns, please e-mail us at email@example.com. Our phone from outside the U.S. and Canada is 1-877-677-3245.
Your satisfaction as a patron is guaranteed. If you are not completely satisfied with your purchase, you may contact us within 30 days of receipt for a full refund or exchange. If you wish to make a return, simply call us toll free at 1-877-677-DAHL (3245) to request a Returns Authorization Number. We ask that your return be shipped back in the original packing materials and container originally provided, and that you send your return via Fed Ex. Returns must be insured for their full value with Fed Ex. The cost of returning unwanted purchases rests with the customer. After we receive your return, we will credit your credit card or issue you a check for the price of the artwork. Shipping costs will not be refunded except in the case of damage (see below).
Artwork Damaged in Transit
If your package appears damaged, or if upon opening it you find the artwork damaged, call us immediately at 1-877-677-DAHL (3245) so we can have it picked up by Fed Ex. Please do not discard the packaging materials. When you call us, we will arrange a replacement. A replacement will be shipped to you at no charge.
We are more than happy to accept phone orders, help you with your shopping decisions or assist you in navigating your way through our unique offerings on the site.
You may send us an e-mail to firstname.lastname@example.org and someone from our sales staff will get back to you as soon as possible or, you may call us toll-free at 1-877-677-DAHL (3245)
3232 McKinney Ave. Suite 1170
Dallas, TX 75204
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